Dear Nadezhda,
Thank you for contacting our Customer Service Department and for your interest in our products!
Due to the increased regulations through Russian customs on incoming shipments for residential deliveries, we will be unable to ship your orders directly to your residence. As such, I would like to suggest two options for you.
The first recommendation is to ship your items via a freight forwarder. The Russian Customs offices has different rules for commercial businesses, such as a freight forwarder, who may have an easier time importing the product for you. Many of our international customers ship using freight forwarders and are very satisfied with the outcome. When you have located a freight forwarder that you are comfortable with, simply complete the attached form and return it to us before your order processes.
The second recommendation is to purchase our products from your local comic book stores or hobby shops. We have provided the information of our distributor in Russia below. Please contact them for a list of retailers in your area who carry our product.
United Toys
Moscow, Russian Federation
Contact: Alexey Klioutchnikov
Email:
toys.distribution@gmail.com
URL:
http://www.unitedtoys.ru/
We sincerely thank you for your patronage and your support of our products. If there is any change in the Customs regulations, which will allow you to place direct orders with us once again, we will notify you immediately. Should you have any questions or this new policy please feel free to contact me as soon as possible.
Best regards,
Jaclyn Yudkowsky
Customer Service Representative