Проблема при покупке из интернет-магазина

[Aina-the-unicorn]

Всем привет!
Пыталась купить сувениры с этого сайта http://www.bbcshop.com/page/home, и вышел косяк, который я при своём английском не вполне поняла. Заказ сделала, оплатила с карты (они не шлют в Россию, поэтому не приняли оплату с Пейпала, зарегенного на российский адрес), адрес указала своего мейл-форвардера (Шопотам).
А сегодня получила два письма, цитирую первое

Good Afternoon,
We are contacting you in regards to your order.
Unfortunately we have been unable to settle payment for your order with your credit or debit card issuer. Due to this we have had to cancel any outstanding lines on your order. There are various reasons payments can fail, a few of the most common issues we have listed below. However we advise that you contact your bank for further information prior to placing a new order.
- The billing/contact address given is different in full or part to that registered to your payment card
- Your address does not match the country you have selected (please note we only ship to certain countries)
- The payment card has expired or details given are incorrect
- Your payment has been subject to a random check by your card issuer which has prevented the transaction
If you require any further assistance, please don't hesitate to contact our customer service team. You can do so via email on bbcshop@bbc.com or via phone on 01788 821107 (our offices are open 8.30am to 6.00pm Monday to Friday).

Во втором письме было написано, что заказ отменён, а сайт мне выдал следующее

Order status is Cancelled

It is no longer possible to send your order to multiple delivery addresses. Apologies for the inconvenience caused.

Это моя вторая покупка на сайте. Первая прошла без проблем.
Деньги на карту не вернулись.
Разъясните, плиз, что делать и куды бечь.