Так ибей ответил следующее:
Письмо
Hello Alexander,
Thank you for contacting eBay customer support in regard to return. My name is Chinmay and I have provided the best possible information to help you in resolving the issue.
I would like to assure that if seller have clearly mentioned all details about product it is buyer responsibility to confirm the product and purchase it.
In case if the product is as described as listing page and if buyer open "Return" case it is considered as a remorse reason.
I would like to inform that whenever buyer open “Return” case we always investigate the case with detail information and take appropriate decision on case.
In case if buyer open “return” case I would recommend you to resolve the issue mutually with the buyer or else you can write back to us so that we can provide you the appropriate resolution.
I am sure that this information will be helpful for you. For further assistance please feel free to approach us.
Друзья, владеющие английским лучше меня, поясните что в итоге делать то?)